UK gaming giant GAME has issued a heartfelt apology and is actively working to resolve an unexpected issue that led to the cancellation of some online pre-orders for the highly anticipated Nintendo Switch 2.
While the exact number of customers impacted and the specific cause behind the cancellations remain under wraps, GAME took to social media to reassure its community. The retailer expressed deep regret for the situation and emphasized its commitment to making things right.
“We sincerely apologise for the recent cancellation of some Nintendo Switch 2 pre-orders,” GAME stated. “We understand how disappointing this is, especially for those who have been eagerly awaiting their order. We’re currently working hard to reinstate as many affected pre-orders as possible. If your order was impacted, please know that we’re doing everything we can and will be in touch with further updates and next steps.”
This proactive approach aims to alleviate concerns for gamers who had secured their spot for the new console through GAME’s online system, which had a “small allocation” available. For now, new pre-orders for the Switch 2 remain paused on their website, as is common with many retailers managing high-demand launches.
GAME is seeking to clarify the reasons behind the cancellations, with Eurogamer reporting they have reached out for further details. This transparency is key as the retailer navigates this challenge.
In contrast to GAME’s online-only approach for Switch 2 pre-orders, competitor Smyths is reportedly planning midnight launch events for customers who pre-ordered for in-store collection, with some limited stock also expected on shelves.
While GAME has faced operational challenges in the past, including website issues during previous high-profile launches and structural changes since its acquisition by Frasers Group, their current swift response and public commitment to reinstating pre-orders offer a glimmer of hope for affected Nintendo fans. Customers are encouraged to monitor their communications from GAME for direct updates on their order status.
